Thursday, April 13, 2006

From the In Box: Poetry in Motion?

Just got a response from the MTA. Given that they indicate it can take more than two weeks for them to get back to folks, a same-day reply is awesome. Kudos MTA! The tone of the reply feels overly safe and impersonal, however.

Thank you for your e-mail regarding our customer newsletter "Mileposts". It is always a pleasure to hear from a customer who reads it with a keen eye.

We make a concerted effort to make "Mileposts" both informative and entertaining. While we are not unduly concerned with having universal recognition of all references, we do try to provide a nice mix and variety of thought-provoking items for everybody.

Your points are well taken and I will share them with the editors.

We appreciate your thoughtful feedback and wish you a happy holiday weekend.

Still, my conductor's cap is off to Ted Bowen -- thanks for responding!

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