Awesome. After two months of frustration trying to figure out why they couldn't get the Ergo Audrey I sent them to work again, my mom and dad decided that it was their ISP. When my dad dials in from the desktop, it can take several tries before a connection is made. Because Audrey doesn't indicate the status of your dial in or connection, they had no way of telling what was happening -- or whether they needed to try again. Then, their ISP announced that it was shutting down its local office and that no local dial-in numbers would be available any more. So they switched ISP's. And the new service provider rocks.
Audrey works. My mom's back online in the kitchen. And she's been peppering me with emails -- one chastising me when I suggested she tweak her settings somewhat. "Give me a break!" she wrote. "I'm lucky to do Audrey at all!" I'm lucky to get emails like that. Audrey rocks.
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